Royal Victoria Collection ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
1. Information We Collect
We may collect personal information from you when you fill out a contact form, request a sample, register a warranty, subscribe to our newsletter or visit one of our showrooms. The types of information we collect include your name, email address, phone number, state of residence, company name (if applicable), and details about your project or enquiry.
2. How We Use Your Information
We use your personal information to respond to your enquiries, provide samples and quotes, fulfil orders, register warranties, send marketing communications (only with your consent), and improve our products and services. We will never sell your personal information to third parties.
3. Disclosure of Information
We may share your personal information with our authorised display partners, installers and stonemasons where this is necessary to fulfil your enquiry. We may also disclose information where required by law or to protect our rights.
4. Data Storage and Security
Your personal information is stored in secure systems located within Australia. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
5. Cookies and Analytics
Our website uses cookies and similar technologies to analyse traffic, remember your preferences and improve your experience. You can disable cookies in your browser settings, though some site features may not function correctly as a result.
6. Your Rights
You have the right to access the personal information we hold about you, to request corrections, and to request its deletion. To exercise these rights, please contact us using the details below.
7. Marketing Communications
If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the "Last updated" date shown at the top.
9. Contact Us
For any questions about this Privacy Policy or how we handle your personal information, please contact us at sales@royalvictoriacollection.com.au or call 07 2141 6546.